Privacy Policy
Last updated: 1st September 2026
Queens Club Dachshunds (“we”, “us” or “our”) respects your privacy and is committed to looking after your personal information properly.
This Privacy Policy explains how we collect, use, store and share personal information when you visit www.queensclubdachshunds.com, contact us, subscribe to our newsletter, buy from our shop, enquire about our future boarding or sitting services, or otherwise interact with Queens Club Dachshunds.
For the purposes of UK data-protection law, including the UK GDPR and the Data Protection Act 2018, Queens Club Dachshunds is the controller of your personal information.
If you have any questions about this policy or how we use your information, please email us at queensclubdachshunds@gmail.com.
Who we are
Queens Club Dachshunds is a UK-based dachshund-focused community and small business. We share training information and dachshund-related content, sell original designs and products, and are working towards offering licensed home boarding and sitting services for dachshunds.
Our contact details are:
Email: queensclubdachshunds@gmail.com
Website: www.queensclubdachshunds.com
Information we collect
The personal information we collect depends on how you use the website and services. It may include:
- Your name, email address, telephone number and postal address.
- Messages, questions and information you send to us through a contact form, email, social-media message or enquiry form.
- Information connected with a purchase, including products ordered, delivery details, order history and payment confirmation. We do not ordinarily receive or store your full card-payment details when payments are processed by a payment provider.
- Newsletter subscription details and preferences, including your email address and whether you have opened or clicked links in our emails, where our email provider makes this information available.
- Technical information about your visit to the website, such as your IP address, browser type, device information, pages viewed and how you use the site. This may be collected through cookies and similar technologies.
- If you make a boarding, sitting or care enquiry, information necessary to assess and respond to it. This may include your contact details, your dog’s name, age, sex, health information, veterinary details, behavioural information, feeding requirements, routine and emergency-contact details.
- Any other information you choose to provide.
Please do not send us unnecessary personal or sensitive information. If you provide health or veterinary information about your dog, we will use it only where needed to consider, arrange or safely provide the relevant care service.
How we use your information
We use your personal information to:
- Respond to your questions, messages, enquiries and requests.
- Process and fulfil purchases, provide customer support and deal with returns, refunds or delivery queries.
- Send newsletters, updates and marketing communications where you have asked to receive them.
- Administer and improve the website, understand how visitors use it and keep it secure.
- Maintain business, financial and tax records.
- Assess and manage enquiries, bookings and care arrangements connected with dachshund boarding or sitting services, when these services are available.
- Protect our business, customers, dogs, website and services from fraud, misuse or security issues.
- Comply with legal, regulatory, licensing, insurance and safeguarding obligations.
- Establish, exercise or defend legal claims, where necessary.
We will not sell your personal information. We are here for dachshunds, not for selling your details to people who think you need a revolutionary new dog gadget.
Our legal bases
Under UK data-protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we rely on the following:
| What we do | Lawful basis | Reply to an enquiry or take steps you ask us to take before buying from us or making a booking | Legitimate interests and, where applicable, steps towards a contract | Process an order, payment, delivery, refund, booking or agreed service | Performance of a contract | Keep accounting, tax, licensing, insurance and other legally required records | Legal obligation | Send marketing emails or newsletters | Your consent | Run, protect and improve our website and business, prevent fraud and respond to customer issues | Our legitimate interests | Use information in connection with legal claims or disputes | Legitimate interests or legal obligation, as applicable
Where we rely on our legitimate interests, we balance those interests against your rights and privacy. Our legitimate interests include operating a safe, sustainable and responsive small business, communicating with customers, improving our website and protecting our services.
You can withdraw your consent to marketing at any time by using the unsubscribe link in an email or contacting us at queensclubdachshunds@gmail.com. This will not affect any use of your information that took place before you withdrew consent.
Who we share information with
We only share personal information where it is necessary and appropriate. This may include trusted service providers who help us operate the website and business, such as:
- Website-hosting, domain, form and e-commerce providers.
- Payment processors.
- Email-newsletter and subscription providers, including Substack if you subscribe through Substack.
- Delivery, printing, manufacturing or fulfilment providers where needed to make and deliver an order.
- Professional advisers, including accountants, insurers, lawyers and IT support providers.
- Veterinary professionals, emergency contacts, local authorities, insurers or other relevant parties where necessary in connection with a future boarding or sitting arrangement, an emergency, a legal obligation or an insurance matter.
- Government bodies, regulators, law-enforcement agencies or other authorities where we are legally required to do so.
Our service providers must only use your personal information as needed to provide services to us or as required by law.
Some of our providers may store or process information outside the UK. Where this happens, we will take appropriate steps to ensure that your personal information receives a level of protection required by UK data-protection law.
How long we keep information
We keep personal information only for as long as we need it for the purpose for which it was collected, including legal, accounting, licensing, insurance and reporting requirements.
In general:
- Contact-form messages and general enquiries are kept for up to 24 months after our last meaningful contact with you.
- Newsletter information is kept until you unsubscribe or ask us to remove your details, unless we need to retain limited information to respect your marketing preferences.
- Customer, order and transaction records are normally kept for up to six years after the end of the relevant financial year, where required for tax and accounting purposes.
- Information relating to a boarding or sitting enquiry, booking, incident or care arrangement may be kept for up to six years after the service ends, or longer where required by law, insurance requirements or a potential legal claim.
- Cookie and analytics information is retained in line with the settings offered by the relevant provider and the preferences you choose through our cookie tools.
We may keep information for longer if this is necessary to deal with a complaint, legal claim, regulatory requirement, insurance matter or investigation.
Cookies
Our website may use cookies and similar technologies. Cookies are small text files stored on your device when you visit a website.
We may use:
- Strictly necessary cookies, which are needed for the website, shopping basket, checkout or security features to work.
- Preference cookies, which remember choices you make.
- Analytics cookies, which help us understand how visitors use the website.
- Marketing cookies, if we use them, to measure advertising or show relevant content.
Where cookies are not strictly necessary, we will ask for your consent before placing them on your device. You can change or withdraw your choices at any time through www.queensclubdachshunds.com
You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website work. The ICO says visitors should be told about cookies, what they do and, except where cookies are strictly necessary, asked for agreement before they are used.
Your rights
You have rights over your personal information. Subject to certain legal conditions and exemptions, you can ask us to:
- Provide a copy of the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your information in certain circumstances.
- Restrict how we use your information in certain circumstances.
- Object to our use of your information where we rely on legitimate interests.
- Withdraw consent at any time where we rely on consent.
- Receive certain information in a portable format, where the right applies.
- Object to direct marketing at any time.
To exercise any of these rights, email queensclubdachshunds@gmail.com. We may need to confirm your identity before responding. We will usually respond within one month.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection, if you are unhappy with how we have handled your personal information. Details are available on the [ICO website](https://ico.org.uk), or you can contact the ICO by telephone on 0303 123 1113.
Keeping information safe
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
No internet-based service can be completely secure, so please take care when sending information to us. If you think your information may have been compromised, contact us as soon as possible at queensclubdachshunds@gmail.com.
Children
Our website and services are not designed for children to provide personal information directly to us. If you believe a child has provided us with personal information without appropriate permission, please contact us and we will take appropriate steps to remove it.
Changes to this policy
We may update this Privacy Policy from time to time, for example if we change the way we operate the website, introduce new services, change a provider or are required to do so by law.
The latest version will always appear on this page, with the “Last updated” date shown at the top.